Cannot Display Ticket
Moderator: crythias
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kruegerM
- Znuny expert
- Posts: 213
- Joined: 02 Dec 2010, 16:53
- Znuny Version: 6.0.29
- Real Name: Marc
- Company: National Jewish Health
- Location: Denver, CO
Cannot Display Ticket
We have three (3) tickets in our system that will no longer display. If you select their hyperlink, the browser just goes into "wait mode". What adds peculiarity to the issue is they are all owned by the same individual, who - by the way - can open up all the rest of his tickets. It's got me baffled.
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Wolfgangf
- Znuny ninja
- Posts: 1029
- Joined: 13 Apr 2009, 12:26
- Znuny Version: 6.0.13
- Real Name: Wolfgang Fürtbauer
- Company: PBS Logitek GmbH
- Location: Pinsdorf
Re: Cannot Display Ticket
I had the same problem
here it was due to LARGE attachements
which version? which OS?
for 2.4.x there is a patch available
here it was due to LARGE attachements
which version? which OS?
for 2.4.x there is a patch available
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
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kruegerM
- Znuny expert
- Posts: 213
- Joined: 02 Dec 2010, 16:53
- Znuny Version: 6.0.29
- Real Name: Marc
- Company: National Jewish Health
- Location: Denver, CO
Re: Cannot Display Ticket
Large number of articles - they were attaching an article everytime an Escalation notice was sent out.