how to create new queue

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adhi
Znuny newbie
Posts: 5
Joined: 18 Aug 2011, 04:34
Znuny Version: otrs 3.0.9
Real Name: adhi
Company: pt. urc indonesia

how to create new queue

Post by adhi »

Can anyone help me???
How to add the queue when we want to create a new ticket?
There are just junk, misc, postmaster, and raw.
I want to submit a new ticket to the account email itteam.
Then all the Staff IT can receive an email for new ticket requests .
Thanks for the help...
oscar
Znuny newbie
Posts: 68
Joined: 04 Mar 2011, 11:02
Znuny Version: 3.0.6

Re: how to create new queue

Post by oscar »

go to admin page -> click the queue -> click Add queue
fedora 5.0, OTRS 3.0.6

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jojo
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Re: how to create new queue

Post by jojo »

Read the documentation (doc.otrs.org)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

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adhi
Znuny newbie
Posts: 5
Joined: 18 Aug 2011, 04:34
Znuny Version: otrs 3.0.9
Real Name: adhi
Company: pt. urc indonesia

Re: how to create new queue

Post by adhi »

Thanks..
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