email on new interal-notes

[michele_petrazzo]

Hi all,
there is the possibility to send an email when a new internal-note are added? I mean to all the agents inside a queue or to the agent that open the specific phone-ticket.

Thanks,
Michele

[crythias]

You might be successful using a Notification Event.

[michele_petrazzo]

Done for responsible, but not for agents inside specific queue (that has their preferences that say to receive the email)

Thanks

[crythias]

According to Notification (Event), you can send to Agent (All with write Permissions)