Automatic auto-reply on new phone ticket

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ciscoweb01
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Joined: 01 Sep 2011, 11:10
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Automatic auto-reply on new phone ticket

Post by ciscoweb01 »

I need to create an auto-reply email on new phone ticket creation, how can i do that?

thanks
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crythias
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Re: Automatic auto-reply on new phone ticket

Post by crythias »

Use new email ticket instead.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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ciscoweb01
Znuny newbie
Posts: 2
Joined: 01 Sep 2011, 11:10
Znuny Version: 3

Re: Automatic auto-reply on new phone ticket

Post by ciscoweb01 »

We would like to have 2 different signatures: one in email ticket and another one in phone tickets, so i cannot do like you said.

Any clue?
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crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
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Re: Automatic auto-reply on new phone ticket

Post by crythias »

Edit the dtl in one of them and provide your own value= in the Body field, perhaps.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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