OTRS plugins installation

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hermelin
Znuny newbie
Posts: 13
Joined: 15 Mar 2011, 11:54
Znuny Version: 3.0.5

OTRS plugins installation

Post by hermelin »

Hi,
I would like to have the time of last update of the ticket displayed on the dashboard.
I've found following link: http://opar.perl-services.de/bin/index. ... ByCustCont, which should presumably do exactly what I need.
However, as it comes as the Perl package (I guess?), and I'm not very experienced using Perl, could someone advice me on how to implement the module into OTRS installation?
Many thanks in advance
Lorenzo_Marschall
Znuny advanced
Posts: 106
Joined: 13 May 2011, 14:47
Znuny Version: 2.4 / 3.x
Real Name: Lorenzo Marschall
Company: bmsoft information technologies GmbH
Location: Germany, Italy
Contact:

Re: OTRS plugins installation

Post by Lorenzo_Marschall »

These addons/plugins are delivered as ".opm" files. Can be installed through Web GUI => Admin | package manager.
Details:
http://faq.otrs.org/otrs/public.pl?Acti ... ItemID=240
OTRS + ITSM + PostgreSQL @ Debian
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