Solved: (Bug Fix) "Created" Date in "Large" view

RBehr · Post by **RBehr** » 06 Oct 2011, 14:18

When viewing a list of tickets in Large view (clicking the L button) in, say, the Queue View or Status View, the information on the right shows a "Created" date and time, but this actually reflects the date and time of the most recent activity on the ticket - effectively the Last Modified date - and not the date and time the ticket was actually created.

Is there a reason for this? It is confusing my users.

RBehr · Post by **RBehr** » 11 Oct 2011, 17:58

Any response to this issue would be most welcome... Thanks.

RBehr · Post by **RBehr** » 31 Oct 2011, 13:38

Any response to this one?

jojo · Post by **jojo** » 31 Oct 2011, 14:03

Hi,

it seems to be a bug. Please open a bug via http://bugs.otrs.org (and post the bug no here)

Thanks

RBehr · Post by **RBehr** » 31 Oct 2011, 14:10

Bug report 7872 submitted.

jojo · Post by **jojo** » 31 Oct 2011, 14:19

please set your OTRS version to the one you use. I don't think it is 2.1.9 as this has no Large view

RBehr · Post by **RBehr** » 31 Oct 2011, 14:45

I selected 3.10! I will change my bug entry.

jojo · Post by **jojo** » 31 Oct 2011, 14:53

I verified this also in 3.0.11. QA contact is an OTRS internal person.

Znuny Open Source Ticketsystem

Solved: (Bug Fix) "Created" Date in "Large" view

Solved: (Bug Fix) "Created" Date in "Large" view

Re: "Created" Date in "Large" view

Re: "Created" Date in "Large" view

Re: "Created" Date in "Large" view

Re: "Created" Date in "Large" view

Re: "Created" Date in "Large" view

Re: "Created" Date in "Large" view

Re: "Created" Date in "Large" view