change owner issue

[andylyc]

When i change owner of a ticket to another agent, I hit submit and it tried to redirect to index.pl, and no responce for a long time.i hit cancel and nothing appears to of changed, but if you refresh the browser you see its changed. I am wondering why this is? There is no issue when you transfer owner from someone to youself. and i find error messge in log :
[Wed Oct 12 08:26:04 2011][Error][Kernel::System::Email::SMTP::Send][163] Can't send message: 550Start mail input; end with <CRLF>.<CRLF>5.7.1 Client does not have permissions to send as this sender! Enable Net::SMTP debug for more info!

it's look like some problem with SMTP, but i think SMTP work well, can recive and send mail normal.

i found someone else had the same issue. can somebody help me.
tanks a lot!

[crythias]

The queue system address isn't allowed to be a sender in your SMTP server using the credentials in core::sendmail

[andylyc]

what's the solution ?

[jojo]

Fix the settings in your mail server

[andylyc]

can be more detail?
thanks .

[andylyc]

dear all
in other cases , the mail system work well, it can recieve customer mail and send auto reply mail to customer.
so i don't know what's wrong with mail system.

[crythias]

There is no other way to say what has been said.
In the Queue settings, check the email address that the Queue sends from. That email address is not allowed to send email through your system.
If it's not that email address, then it's in the Core configuration of Sysconfig.

The key is to determine what email address is sending the message and make sure your SMTP server allows that to send a message. That's it.

[andylyc]

i found SendCustomerNotification is ok , and SendAgentNotification fail , why

[andylyc]

i find the solution: modiy file ~/Kernel/System/Ticket/Article.pm

# send notify
$Self->{SendmailObject}->Send(
From => $Self->{ConfigObject}->Get('NotificationSenderName') . ' <'. $Self->{ConfigObject}->Get('NotificationSenderEmail') . '>',
To => $User{UserEmail},
Subject => $Notification{Subject},
MimeType => $Notification{ContentType} || 'text/plain',
Charset => $Notification{Charset},
Body => $Notification{Body},
Loop => 1,
);

==>

# send notify
$Self->{SendmailObject}->Send(
From => $Self->{ConfigObject}->Get('NotificationSenderName') . ' <otrs admin email adress>',
To => $User{UserEmail},
Subject => $Notification{Subject},
MimeType => $Notification{ContentType} || 'text/plain',
Charset => $Notification{Charset},
Body => $Notification{Body},
Loop => 1,
);

hard coding... not perfect

[jojo]

why did you not just change NotificationSenderEmail in Sysconfig?

[andylyc]

thank you jojo, you are right
i change NotificationSenderEmail, issue fixed!!!

[adminfree]

Удалил этот кусок.
Только после этого заработало.
Версия OTRS 3.3.8

Code: Select all

Beefor


# send notify
    $Self->{SendmailObject}->Send(
        From => $Self->{ConfigObject}->Get('NotificationSenderName') . ' <' . $Self->{ConfigObject}->Get('NotificationSenderEmail') . '>',
        To       => $User{UserEmail},
        Subject  => $Notification{Subject},
        MimeType => $Notification{ContentType} || 'text/plain',
        Charset  => $Notification{Charset},
        Body     => $Notification{Body},
        Loop     => 1,
    );

After


 #send notify
    $Self->{SendmailObject}->Send(
        From => $Self->{ConfigObject}->Get('NotificationSenderName'),
        To       => $User{UserEmail},
        Subject  => $Notification{Subject},
        MimeType => $Notification{ContentType} || 'text/plain',
        Charset  => $Notification{Charset},
        Body     => $Notification{Body},
        Loop     => 1,
    );