change owner issue
Moderator: crythias
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- Znuny newbie
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- Real Name: Yingcai Liu
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change owner issue
When i change owner of a ticket to another agent, I hit submit and it tried to redirect to index.pl, and no responce for a long time.i hit cancel and nothing appears to of changed, but if you refresh the browser you see its changed. I am wondering why this is? There is no issue when you transfer owner from someone to youself. and i find error messge in log :
[Wed Oct 12 08:26:04 2011][Error][Kernel::System::Email::SMTP::Send][163] Can't send message: 550Start mail input; end with <CRLF>.<CRLF>5.7.1 Client does not have permissions to send as this sender! Enable Net::SMTP debug for more info!
it's look like some problem with SMTP, but i think SMTP work well, can recive and send mail normal.
i found someone else had the same issue. can somebody help me.
tanks a lot!
[Wed Oct 12 08:26:04 2011][Error][Kernel::System::Email::SMTP::Send][163] Can't send message: 550Start mail input; end with <CRLF>.<CRLF>5.7.1 Client does not have permissions to send as this sender! Enable Net::SMTP debug for more info!
it's look like some problem with SMTP, but i think SMTP work well, can recive and send mail normal.
i found someone else had the same issue. can somebody help me.
tanks a lot!
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Re: change owner issue
The queue system address isn't allowed to be a sender in your SMTP server using the credentials in core::sendmail
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Re: change owner issue
what's the solution ?
Re: change owner issue
Fix the settings in your mail server
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Never change Defaults.pm! :: Blog
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- Znuny newbie
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Re: change owner issue
can be more detail?
thanks .
thanks .
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- Znuny newbie
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Re: change owner issue
dear all
in other cases , the mail system work well, it can recieve customer mail and send auto reply mail to customer.
so i don't know what's wrong with mail system.
in other cases , the mail system work well, it can recieve customer mail and send auto reply mail to customer.
so i don't know what's wrong with mail system.
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Re: change owner issue
There is no other way to say what has been said.
In the Queue settings, check the email address that the Queue sends from. That email address is not allowed to send email through your system.
If it's not that email address, then it's in the Core configuration of Sysconfig.
The key is to determine what email address is sending the message and make sure your SMTP server allows that to send a message. That's it.
In the Queue settings, check the email address that the Queue sends from. That email address is not allowed to send email through your system.
If it's not that email address, then it's in the Core configuration of Sysconfig.
The key is to determine what email address is sending the message and make sure your SMTP server allows that to send a message. That's it.
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Re: change owner issue
i found SendCustomerNotification is ok , and SendAgentNotification fail , why
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Re: change owner issue
i find the solution: modiy file ~/Kernel/System/Ticket/Article.pm
# send notify
$Self->{SendmailObject}->Send(
From => $Self->{ConfigObject}->Get('NotificationSenderName') . ' <'. $Self->{ConfigObject}->Get('NotificationSenderEmail') . '>',
To => $User{UserEmail},
Subject => $Notification{Subject},
MimeType => $Notification{ContentType} || 'text/plain',
Charset => $Notification{Charset},
Body => $Notification{Body},
Loop => 1,
);
==>
# send notify
$Self->{SendmailObject}->Send(
From => $Self->{ConfigObject}->Get('NotificationSenderName') . ' <otrs admin email adress>',
To => $User{UserEmail},
Subject => $Notification{Subject},
MimeType => $Notification{ContentType} || 'text/plain',
Charset => $Notification{Charset},
Body => $Notification{Body},
Loop => 1,
);
hard coding... not perfect
# send notify
$Self->{SendmailObject}->Send(
From => $Self->{ConfigObject}->Get('NotificationSenderName') . ' <'. $Self->{ConfigObject}->Get('NotificationSenderEmail') . '>',
To => $User{UserEmail},
Subject => $Notification{Subject},
MimeType => $Notification{ContentType} || 'text/plain',
Charset => $Notification{Charset},
Body => $Notification{Body},
Loop => 1,
);
==>
# send notify
$Self->{SendmailObject}->Send(
From => $Self->{ConfigObject}->Get('NotificationSenderName') . ' <otrs admin email adress>',
To => $User{UserEmail},
Subject => $Notification{Subject},
MimeType => $Notification{ContentType} || 'text/plain',
Charset => $Notification{Charset},
Body => $Notification{Body},
Loop => 1,
);
hard coding... not perfect
Re: change owner issue
why did you not just change NotificationSenderEmail in Sysconfig?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 12
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Re: change owner issue
thank you jojo, you are right
i change NotificationSenderEmail, issue fixed!!!
i change NotificationSenderEmail, issue fixed!!!

Re: change owner issue
Удалил этот кусок.
Только после этого заработало.
Версия OTRS 3.3.8
Только после этого заработало.
Версия OTRS 3.3.8
Code: Select all
Beefor
# send notify
$Self->{SendmailObject}->Send(
From => $Self->{ConfigObject}->Get('NotificationSenderName') . ' <' . $Self->{ConfigObject}->Get('NotificationSenderEmail') . '>',
To => $User{UserEmail},
Subject => $Notification{Subject},
MimeType => $Notification{ContentType} || 'text/plain',
Charset => $Notification{Charset},
Body => $Notification{Body},
Loop => 1,
);
After
#send notify
$Self->{SendmailObject}->Send(
From => $Self->{ConfigObject}->Get('NotificationSenderName'),
To => $User{UserEmail},
Subject => $Notification{Subject},
MimeType => $Notification{ContentType} || 'text/plain',
Charset => $Notification{Charset},
Body => $Notification{Body},
Loop => 1,
);