Hello all,
I've OTRS (v3.0.7) and i want to know if my clients can create notes to their tickets. It's possible to do that ? How ?
Kind regards,
Client can create notes ?
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crythias
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Re: Client can create notes ?
Notes? Usually it's just a reply/followup, if I recall correctly. Customers don't really need note functionality, because if it's relevant to the ticket, the Agent should be aware of the addition.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Client can create notes ?
Okey, Thanks 