[SOLVED] IMAP: Can't fetch email Email too big

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HervE
Znuny wizard
Posts: 391
Joined: 03 Jan 2011, 17:15
Znuny Version: 3.3.8
Location: France

[SOLVED] IMAP: Can't fetch email Email too big

Post by HervE »

Hello,

In my otrs.log I can see the following:

[Wed Oct 19 10:40:03 2011][Error][Kernel::System::MailAccount::IMAP::_Fetch][160] IMAP: Can't fetch email 1 from xxxxx.com. Email too big (16959 KB - max 16384 KB)!


This is fine, because I set the email max size to 16 MB.

But... email fetching appears every 2 minutes. So every 2 minutes, the email is trying to find its way to OTRS - and is logically refused.
How can I remove this mail to get rid of it for good? (and therefore not see this error message in otrs.log every 2 minutes anymore).

Regards,
HervE
Last edited by HervE on 19 Oct 2011, 14:52, edited 1 time in total.
OTRS 3.3.8 - Windows 7 - IIS7 - SQL Server - Firefox 30
jojo
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Re: IMAP: Can't fetch email Email too big

Post by jojo »

log in your mailbox and delete it...
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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HervE
Znuny wizard
Posts: 391
Joined: 03 Jan 2011, 17:15
Znuny Version: 3.3.8
Location: France

Re: IMAP: Can't fetch email Email too big

Post by HervE »

Good idea, thanks!

(Actually I only deleted the attachment.)

HervE
OTRS 3.3.8 - Windows 7 - IIS7 - SQL Server - Firefox 30
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