Hi Community
I have read through the tutorial posted here, http://forums.otrs.org/viewtopic.php?f=60&t=10090, and have created the files needed to use ticket events.
Now my problem is, my perl knowledge is extremely limited.
What I would like to achieve is the following using ticket events.
If a ticket changes queues, set the responsible to admin.
I know that I must use the TicketQueueUpdate event, but I have no clue how to structure my /kernel/system/ticket/event/eventmoduleposttemplate.pm file to achieve this.
Any assistance from the community would be greatly appreciated.
Ticket events changing Responsible
Moderator: crythias