Ticket events changing Responsible

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leeroys
Znuny newbie
Posts: 5
Joined: 01 Aug 2011, 13:32
Znuny Version: 3.0.9
Real Name: Leeroy Stander
Company: Syrex Intranets

Ticket events changing Responsible

Post by leeroys »

Hi Community

I have read through the tutorial posted here, http://forums.otrs.org/viewtopic.php?f=60&t=10090, and have created the files needed to use ticket events.

Now my problem is, my perl knowledge is extremely limited.

What I would like to achieve is the following using ticket events.
If a ticket changes queues, set the responsible to admin.

I know that I must use the TicketQueueUpdate event, but I have no clue how to structure my /kernel/system/ticket/event/eventmoduleposttemplate.pm file to achieve this.

Any assistance from the community would be greatly appreciated.
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