Question about customers and companys

Moderator: crythias

Locked
ralonso
Znuny newbie
Posts: 1
Joined: 22 Nov 2011, 15:12
Znuny Version: 3.0.7

Question about customers and companys

Post by ralonso »

I'm doing tests with otrs version 3.0.7.
I have enabled the company.
I have the following structure:
company 1
customer 1
customer 2
admin

company 2
client 3
client 4
admin 2

my question is:
I like that from the customer screen, the admin of each company can open tickets of customers who belong to this company.
basically that when the admin go to create a ticket from customer panel, have the ability or field "from:" to select the customer
is this possible?

Regards,
Raul.
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Question about customers and companys

Post by crythias »

Not exactly, but that's what Company Tickets section is for. Look for my CustomerID info in the HowTos.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Locked