Hi
I'm trying to identify a solution about following 'scenario':
- My Change lifecicle management are using a specific workorder (type 'approval') to modify the change's state on
the workorder's state change. Modifying this workorder would be avilable only to itsm-change-manager group.
- Now I would introduce other workorder, linked to a change, where describe the operation needed to implement the change
- These workorder are assigned to a 'basic' agent (only itsm-change group assignment), but that basic agent would be able to change the assignment routing the
work to another collegue.
So if I enable some 'basic' agent to take the workorder (or change the assignement) listing their id into the ITSMWorkOrder::TakePermission::List parameter, they will be able to take
also the 'approval' workorder, but I would avoid it, of course.
I'm investigate using ACL but after read the documentation, I didn't find any reference to change or workorders, only ticket's attributes are listed.
So I'd like to know if I can use ACL on change and workorders or not, or if someone has an alternative solution to meet my requirements.
best regards
Can I use ACL also for Changes and Workorders?
Moderator: crythias
-
- Znuny newbie
- Posts: 76
- Joined: 23 Feb 2011, 15:43
- Znuny Version: 3.1.5
- Real Name: Stefano Boccanera
- Company: I.Conseils (self-employee)
- Location: Rome (Italy)
Can I use ACL also for Changes and Workorders?
Stefano Boccanera
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres