Can I use ACL also for Changes and Workorders?

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StefanoBoccanera
Znuny newbie
Posts: 76
Joined: 23 Feb 2011, 15:43
Znuny Version: 3.1.5
Real Name: Stefano Boccanera
Company: I.Conseils (self-employee)
Location: Rome (Italy)

Can I use ACL also for Changes and Workorders?

Post by StefanoBoccanera »

Hi

I'm trying to identify a solution about following 'scenario':

- My Change lifecicle management are using a specific workorder (type 'approval') to modify the change's state on
the workorder's state change. Modifying this workorder would be avilable only to itsm-change-manager group.

- Now I would introduce other workorder, linked to a change, where describe the operation needed to implement the change

- These workorder are assigned to a 'basic' agent (only itsm-change group assignment), but that basic agent would be able to change the assignment routing the
work to another collegue.

So if I enable some 'basic' agent to take the workorder (or change the assignement) listing their id into the ITSMWorkOrder::TakePermission::List parameter, they will be able to take
also the 'approval' workorder, but I would avoid it, of course.

I'm investigate using ACL but after read the documentation, I didn't find any reference to change or workorders, only ticket's attributes are listed.

So I'd like to know if I can use ACL on change and workorders or not, or if someone has an alternative solution to meet my requirements.

best regards
Stefano Boccanera

OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
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