Save index.pl when creating a new ticket

[rlivermore]

Hello,
Running OTRS 3.0.9 on RHEL 6.1. Its been working fine for a year or so until I recently upgraded our email server from Exchange 2003 to 2010. I adjusted the mail account mgmt (pop3 and pop3s)and sysconfig file to point to the new mail server and when I create new tickets I get a prompt from the browser to save index.pl file (tried both IE 8 and Firefox but the ticket does get created. I'm 100% sure both POP3 and POP3s ports are working on mail server as I have other services that are using them; is there a linux module that needs to be installed in order for OTRS 3 to communicate with Exchange 2010?

[Wolfgangf]

did you check the OTRS log + Webserver log why the script fails?

[rlivermore]

OTRS log indicates its trying to send using the old mail server with error "can't connect to host x.x.x.x, no route to host!" I'm not sure where in the configuration I need to update with the new server. I adjusted "PostMaster Mail Acounts & Sysconfig > Framework::Core::Sendmail"

[Wolfgangf]

in my case, i don't use this setting, in fact leave it blank/untag (SendmailModule::Host: )
but I made sure, that mailserver on the box is configured correct

[rlivermore]

It's working now. I went into Sysconfig and reset the mail server and then added it back in and all is well now.