OTRS Time out Session

[mdemicoli]

Dear all,

I would like to display status view on various monitors across our facilities. In order to achieve this I created a new user which has read only to the queues I want to display. The only problem encountered so far is OTRS time out session, after 24hrs the system logs out the user. So every morning I have to log in into each monitor (8 in total) and re-login into the system in order to display status view again.

Is there a way to allow a particular user to have an unlimited session (without the system kicking him out every 24hrs)? As usual I thank you in advance for the time taken to review my problem and for any assistance given.

Best regards,
mdemicoli

[jojo]

Hi,

there is no built in option for this.

Perhaps Firefox with installed Greasmonkey could be helpful (http://www.greasespot.net/)

There are already some scripts for otrs available.