How to sort new column into CustomerITSMChangeOverview

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StefanoBoccanera
Znuny newbie
Posts: 76
Joined: 23 Feb 2011, 15:43
Znuny Version: 3.1.5
Real Name: Stefano Boccanera
Company: I.Conseils (self-employee)
Location: Rome (Italy)

How to sort new column into CustomerITSMChangeOverview

Post by StefanoBoccanera »

Hi

I recently added into CustomerITSMChangeOverview view. The new column contains the name/surname of the customer that created the RfC ticket, linked to a Change.
I modified following files:

CustomerITSMChangeOverview.pm
CustomerITSMChangeOverview.dtl

All works fine, but now I'm trying to improve the customer's view enabling sorting on above column (I called it 'ChangeInitiators').
I realize I have to do some change to above files, but without success.

Would soemone have some suggestion how to sort the new column ?

regards
Stefano Boccanera

OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
StefanoBoccanera
Znuny newbie
Posts: 76
Joined: 23 Feb 2011, 15:43
Znuny Version: 3.1.5
Real Name: Stefano Boccanera
Company: I.Conseils (self-employee)
Location: Rome (Italy)

Re: How to sort new column into CustomerITSMChangeOverview

Post by StefanoBoccanera »

StefanoBoccanera wrote:Hi

I recently added into CustomerITSMChangeOverview view. The new column contains the name/surname of the customer that created the RfC ticket, linked to a Change.
I modified following files:

CustomerITSMChangeOverview.pm
CustomerITSMChangeOverview.dtl

All works fine, but now I'm trying to improve the customer's view enabling sorting on above column (I called it 'ChangeInitiators').
I realize I have to do some change to above files, but without success.

Would soemone have some suggestion how to sort the new column ?

regards
The pm's file is CustomerITSMChangeSchedule.pm .

Sorry for the mistake.
Sorry
Stefano Boccanera

OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
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