Hi
I recently added into CustomerITSMChangeOverview view. The new column contains the name/surname of the customer that created the RfC ticket, linked to a Change.
I modified following files:
CustomerITSMChangeOverview.pm
CustomerITSMChangeOverview.dtl
All works fine, but now I'm trying to improve the customer's view enabling sorting on above column (I called it 'ChangeInitiators').
I realize I have to do some change to above files, but without success.
Would soemone have some suggestion how to sort the new column ?
regards
How to sort new column into CustomerITSMChangeOverview
Moderator: crythias
-
- Znuny newbie
- Posts: 76
- Joined: 23 Feb 2011, 15:43
- Znuny Version: 3.1.5
- Real Name: Stefano Boccanera
- Company: I.Conseils (self-employee)
- Location: Rome (Italy)
How to sort new column into CustomerITSMChangeOverview
Stefano Boccanera
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
-
- Znuny newbie
- Posts: 76
- Joined: 23 Feb 2011, 15:43
- Znuny Version: 3.1.5
- Real Name: Stefano Boccanera
- Company: I.Conseils (self-employee)
- Location: Rome (Italy)
Re: How to sort new column into CustomerITSMChangeOverview
The pm's file is CustomerITSMChangeSchedule.pm .StefanoBoccanera wrote:Hi
I recently added into CustomerITSMChangeOverview view. The new column contains the name/surname of the customer that created the RfC ticket, linked to a Change.
I modified following files:
CustomerITSMChangeOverview.pm
CustomerITSMChangeOverview.dtl
All works fine, but now I'm trying to improve the customer's view enabling sorting on above column (I called it 'ChangeInitiators').
I realize I have to do some change to above files, but without success.
Would soemone have some suggestion how to sort the new column ?
regards
Sorry for the mistake.
Sorry
Stefano Boccanera
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres