How to sort new column into CustomerITSMChangeOverview

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StefanoBoccanera
Znuny newbie
Posts: 76
Joined: 23 Feb 2011, 15:43
Znuny Version: 3.1.5
Real Name: Stefano Boccanera
Company: I.Conseils (self-employee)
Location: Rome (Italy)

How to sort new column into CustomerITSMChangeOverview

Post by StefanoBoccanera »

Hi

I recently added into CustomerITSMChangeOverview view. The new column contains the name/surname of the customer that created the RfC ticket, linked to a Change.
I modified following files:

CustomerITSMChangeSchedule.pm
CustomerITSMChangeOverview.dtl

All works fine, but now I'm trying to improve the customer's view enabling sorting on above column (I called it 'ChangeInitiators').
I realize I have to do some change to above files, but without success.

Would someone have some suggestion how to sort the new column ?

regards
Stefano Boccanera

OTRS : 3.1.5
ITSM : 3.1
S.O : RH
RDBMS : Postgres
vamshee
Znuny newbie
Posts: 2
Joined: 08 Mar 2012, 16:06
Znuny Version: otrs3

Re: How to sort new column into CustomerITSMChangeOverview

Post by vamshee »

I am new to Perl programming, I am stuck with same problem need to sort the column. Please help!!!!
vamshee
Znuny newbie
Posts: 2
Joined: 08 Mar 2012, 16:06
Znuny Version: otrs3

Re: How to sort new column into CustomerITSMChangeOverview

Post by vamshee »

The code belonging to column header links is neither in AgentITSMConfigItem.pm nor in AgentITSMConfigItemSearch.pm not even in their related .dtl files, the .dtl file which is associated to AgentITSMConfigitem.pm and AgentITSMConfigItemSearch.pm is named as AgentITSMConfigItemOverviewSmall.dtl where you can make name column clickable

Finally It is working on one condition which is the search should be either made on name column I was unable to figure out where the query associated with sorting is...
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