Hi All,
I just install the ORTS Helpdesk on Windows so how do i install ITSM?
Thanks
OTRS::ITSM
Moderator: crythias
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Wolfgangf
- Znuny ninja
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- Joined: 13 Apr 2009, 12:26
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- Real Name: Wolfgang Fürtbauer
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Re: OTRS::ITSM
download the .opm from www.otrs.com and install
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
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aussuport
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Re: OTRS::ITSM
Hi,
How do i install this .opm ? Also now i got following two questions.
1. When the the staff send the it service desk request through outllok mail clinet can this insert to into OTRS?
2. How do i set the staff login and Helpdesk login using AD login?
Thanks
How do i install this .opm ? Also now i got following two questions.
1. When the the staff send the it service desk request through outllok mail clinet can this insert to into OTRS?
2. How do i set the staff login and Helpdesk login using AD login?
Thanks
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ferrosti
- Znuny superhero
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- Joined: 10 Oct 2007, 14:30
- Znuny Version: 3.0
- Location: Hamburg, Germany
Re: OTRS::ITSM
Go to Admin => PacketManager and install your downloaded package.
@1) You either need to set up an MTA on your OTRS box, or you let OTRS connect to an external mailbox using POP3 or IMAP. See the OTRS doc for further details.
@2) Please read the documentation and search this forum. It is described very well a dozen of times.
@1) You either need to set up an MTA on your OTRS box, or you let OTRS connect to an external mailbox using POP3 or IMAP. See the OTRS doc for further details.
@2) Please read the documentation and search this forum. It is described very well a dozen of times.
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems