Auto Ticket Generation[solved]

[atoajay]

Hi

How to make OTRS fetch mail from a mailbox automatically and make it create a new ticket . Should i actually press the fetch mail button in Admin->Mailaccounts to create auto ticket everytime? Also i want to filter it so that any followup mail should not created as a new ticket , instead it should be updated in the original ticket. I am planning to use the ticket number in the subject to filter mail accordingly.

Thanks in advance
Ajay

[yuri0001]

Should i actually press the fetch mail button in Admin->Mailaccounts to create auto ticket everytime?

Cron and manual help you

Also i want to filter it so that any followup mail should not created as a new ticket , instead it should be updated in the original ticket

PostMaster Filter in Admin Area and manual

[atoajay]

Thanks Yuri..

Can you give me a sample cron job and filter option for my setup.

[jojo]

read the admin manual (doc.otrs.org)

[atoajay]

Thanks jojo . But i see that there is a issue with Cron not fetching mails . crontab.txt is empty

I use 3.0.8 in windows server. Please advice how to proceed or what to do to make it work correctly.

[jojo]

thats a known error on 3.0.8 and was fixd in 3.0.9

you should always use the latest patchlevel of your OTRS version (3.0.12) or the latest version of OTRS (3.1.3)

[Annabellen]

i think we should use new version . it can bring you new fuction .it good for use .

[atoajay]

Thanks all

[derrickrosenzweig]

I'm going with the new version, If all goes well.

[timothygolden]

I'm going with the new version, If all goes well.

3.0.8 version?