error Gateway Time-out

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rasito
Znuny newbie
Posts: 5
Joined: 09 May 2011, 10:43
Znuny Version: 2.3
Real Name: rasito
Company: pt.datamas

error Gateway Time-out

Post by rasito »

I have successfully installed OTRS 3.0.8 on fedora core 14, but sometimes error show like this

"
The gateway did not receive a timely response from the upstream server or application."

any idea ,, please help me....
thanks

rasito
micshi
Znuny expert
Posts: 191
Joined: 05 Jul 2011, 16:10
Znuny Version: 3.2.2
Real Name: Micshi
Location: Beijing
Contact:

Re: error Gateway Time-out

Post by micshi »

I think the error message was generated from OTRS, maybe it was cased by your host OS.

Thanks,

micshi
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance
micshi
Znuny expert
Posts: 191
Joined: 05 Jul 2011, 16:10
Znuny Version: 3.2.2
Real Name: Micshi
Location: Beijing
Contact:

Re: error Gateway Time-out

Post by micshi »

sorry spelling mistakes,

was not generated from OTRS.
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance
gjs
Znuny newbie
Posts: 8
Joined: 13 Apr 2012, 09:26
Znuny Version: 3.1.3
Real Name: Frans Stekelenburg
Company: NetDialog

Re: error Gateway Time-out

Post by gjs »

any results from this? we are facing this issue quite a lot now.
Migrated to 3.1.3.

Also to centos vmhost on vmserver, but both guest as server systems do not show system bottlenecks.

Issue with the mail server/service perhaps?

KR
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gjs
Znuny newbie
Posts: 8
Joined: 13 Apr 2012, 09:26
Znuny Version: 3.1.3
Real Name: Frans Stekelenburg
Company: NetDialog

Re: error Gateway Time-out

Post by gjs »

Oke, got our solution.
Two DNS servers were configured of which one (of our hosting partner) was not available.
The mail gateway was configured in FQDN not in IP, tus relying on rapid working resolving.

Checking mail server and email addresses makes use of mail server and this was delayed. Strongly.

DNS servers configuration updated and all works faster and without timeouts.

KR
F
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