FAQ 2.0.7

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neilb
Znuny newbie
Posts: 2
Joined: 18 Apr 2012, 11:58
Znuny Version: 3.0.11
Real Name: Neil Burton
Company: Logistex

FAQ 2.0.7

Post by neilb »

Hi,

We have installed the above FAQ module into OTRS 3.0.11 and it is working very well. A very simple question to answer I am sure - how do we change the example company support to our company name at the top of the public FAQ page?

I did change it in the framework.xml, it didn't make a difference and I may be barking up the wrong tree!!

Thanks in advance.

Kind regards,

Neil Burton
yuri0001
Znuny superhero
Posts: 630
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: FAQ 2.0.7

Post by yuri0001 »

Hi!
Try to make your changes in Framework section of system administration - Admin ->SysConfig->Edit Config Settings in Framework -> Core->ProductName :?
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
neilb
Znuny newbie
Posts: 2
Joined: 18 Apr 2012, 11:58
Znuny Version: 3.0.11
Real Name: Neil Burton
Company: Logistex

Re: FAQ 2.0.7

Post by neilb »

Hi Yuri,

That worked, thank you! Found some other interesting settings too!!

Cheers,

Neil
yuri0001
Znuny superhero
Posts: 630
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: FAQ 2.0.7

Post by yuri0001 »

Nice, thanks!
I strongly recommend at first make your changes in OTRS configuration in Web SysConfig even if you know where it is in config files. It is more correct, since You may not know where this is reflected else :?
And as you've seen brings many benefits to the general knowledge of the system configuration. Exciting knowledge. Fun.
Sorry my bad English :)
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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