Hi,
We have installed the above FAQ module into OTRS 3.0.11 and it is working very well. A very simple question to answer I am sure - how do we change the example company support to our company name at the top of the public FAQ page?
I did change it in the framework.xml, it didn't make a difference and I may be barking up the wrong tree!!
Thanks in advance.
Kind regards,
Neil Burton
FAQ 2.0.7
Moderator: crythias
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- Znuny superhero
- Posts: 630
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: FAQ 2.0.7
Hi!
Try to make your changes in Framework section of system administration - Admin ->SysConfig->Edit Config Settings in Framework -> Core->ProductName
Try to make your changes in Framework section of system administration - Admin ->SysConfig->Edit Config Settings in Framework -> Core->ProductName

Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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- Znuny newbie
- Posts: 2
- Joined: 18 Apr 2012, 11:58
- Znuny Version: 3.0.11
- Real Name: Neil Burton
- Company: Logistex
Re: FAQ 2.0.7
Hi Yuri,
That worked, thank you! Found some other interesting settings too!!
Cheers,
Neil
That worked, thank you! Found some other interesting settings too!!
Cheers,
Neil
-
- Znuny superhero
- Posts: 630
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: FAQ 2.0.7
Nice, thanks!
I strongly recommend at first make your changes in OTRS configuration in Web SysConfig even if you know where it is in config files. It is more correct, since You may not know where this is reflected else
And as you've seen brings many benefits to the general knowledge of the system configuration. Exciting knowledge. Fun.
Sorry my bad English
I strongly recommend at first make your changes in OTRS configuration in Web SysConfig even if you know where it is in config files. It is more correct, since You may not know where this is reflected else

And as you've seen brings many benefits to the general knowledge of the system configuration. Exciting knowledge. Fun.
Sorry my bad English

Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)