Post
by Mydnyte »
If your managers belong to a specific group, you can do the following:
In SysConfig:
Survey -> Frontend::Agent::ModuleRegistration
Frontend::Module###AgentSurvey
Nav Bar ==>
Group: whatever your manager belongs to
This will remove the survey button from the nav bar on the agent interface for anybody without the group you specified.
There are several other options here relating to permissions that you can look at and customize as necessary.
Hope this helps.
OTRS 3.2.10 - FAQ - KUBUNTU 13.04 - MySQL 5.5 - Apache2.2