Different "New Ticket" forms per queue

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leo5nidas
Znuny newbie
Posts: 40
Joined: 16 Apr 2012, 02:00
Znuny Version: 3.2.2
Real Name: Fernando Naranjo
Company: Universidad de Zaragoza

Different "New Ticket" forms per queue

Post by leo5nidas »

Hello

I need to know how could we set different "new ticket" forms for different queues, because the fields needed change depending on the queue where the ticket is going to be placed.

Thanks in advance

Regards
OTRS 3.2.2 (production/testing) on Debian 5.04 Lenny with MySQL database
leo5nidas
Znuny newbie
Posts: 40
Joined: 16 Apr 2012, 02:00
Znuny Version: 3.2.2
Real Name: Fernando Naranjo
Company: Universidad de Zaragoza

Re: Different "New Ticket" forms per queue

Post by leo5nidas »

Please, could anybody tell me something about it? It is very important for our university to get this working.

Thank you.
OTRS 3.2.2 (production/testing) on Debian 5.04 Lenny with MySQL database
jojo
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Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Different "New Ticket" forms per queue

Post by jojo »

This is only possible via an additional module which is only available for support customers
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

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leo5nidas
Znuny newbie
Posts: 40
Joined: 16 Apr 2012, 02:00
Znuny Version: 3.2.2
Real Name: Fernando Naranjo
Company: Universidad de Zaragoza

Re: Different "New Ticket" forms per queue

Post by leo5nidas »

Thank you, jojo. Do you think that it is not possible to do it programming using the API?
OTRS 3.2.2 (production/testing) on Debian 5.04 Lenny with MySQL database
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Different "New Ticket" forms per queue

Post by jojo »

sure thats possible
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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