Hello
I need to know how could we set different "new ticket" forms for different queues, because the fields needed change depending on the queue where the ticket is going to be placed.
Thanks in advance
Regards
Different "New Ticket" forms per queue
Moderator: crythias
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- Znuny newbie
- Posts: 40
- Joined: 16 Apr 2012, 02:00
- Znuny Version: 3.2.2
- Real Name: Fernando Naranjo
- Company: Universidad de Zaragoza
Different "New Ticket" forms per queue
OTRS 3.2.2 (production/testing) on Debian 5.04 Lenny with MySQL database
-
- Znuny newbie
- Posts: 40
- Joined: 16 Apr 2012, 02:00
- Znuny Version: 3.2.2
- Real Name: Fernando Naranjo
- Company: Universidad de Zaragoza
Re: Different "New Ticket" forms per queue
Please, could anybody tell me something about it? It is very important for our university to get this working.
Thank you.
Thank you.
OTRS 3.2.2 (production/testing) on Debian 5.04 Lenny with MySQL database
Re: Different "New Ticket" forms per queue
This is only possible via an additional module which is only available for support customers
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 40
- Joined: 16 Apr 2012, 02:00
- Znuny Version: 3.2.2
- Real Name: Fernando Naranjo
- Company: Universidad de Zaragoza
Re: Different "New Ticket" forms per queue
Thank you, jojo. Do you think that it is not possible to do it programming using the API?
OTRS 3.2.2 (production/testing) on Debian 5.04 Lenny with MySQL database
Re: Different "New Ticket" forms per queue
sure thats possible
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com