Admin password

Moderator: crythias

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AMSORT
Znuny newbie
Posts: 19
Joined: 12 Sep 2011, 20:40
Znuny Version: newest
Real Name: Marek Staniewski
Company: AMSORT Sp. z o.o.

Admin password

Post by AMSORT »

I have installed OTRS software on my computer (Windows) and I have tried to set it up.

Probably by some mistake I have changed Admin password and did not store the new pasword. It may be even that user name waas changed as well.
I cannot find any info now in Admin manual how to reset this password.
I cannot use remind me my password, because I even do not know which user to put in login.

Assume I have full access to my computer pelase let me know how I can restore admin name and password
CSL
Znuny expert
Posts: 159
Joined: 11 Nov 2011, 19:27
Znuny Version: 3.0.11

Re: Admin password

Post by CSL »

You will have to manually edit the users table in the OTRS database. How you do this depends on which database you use. You can remove the password entry from the admin user, or replace it with the encrypted form of a known password.

If you're not familiar with databases and aren't comfortable with doing so, then it may just be easier (and faster) to reinstall OTRS.
Backend: OTRS 3.0.11 RedHat Enterprise Linux 6.2, Apache, MySQL with replication
Frontend: OTRS 3.0.11 RedHat Enterprise Linux 6.2 with SELinux, Apache SSL
crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Admin password

Post by crythias »

If you're not using LDAP, use otrs/bin/otrs.SetPassword.pl
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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