Hi.
I need to link 'customer' to 'agents'. Is it possible?
And would like to display the 'dashboard' names of 'agents' beside the 'customers'. Is it possible?
Tks for your attention.
I need to link 'customer' to 'agents'. Is it possible?
Moderator: crythias
Re: I need to link 'customer' to 'agents'. Is it possible?
I don't think you can link customer directly to a specific agent. the only common point between them are groups, so you need to work on this way.
OTRS 3.1.6 on ubuntu with MySQL