Is this correct? Am I not understanding something right?
Why do the tickets need to be unlocked into order to browse them through the queue view?
Best Regards
(SOLVED) QueueView displays only UNLOCKED tickets?
Moderator: crythias
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morecw
- Znuny expert
- Posts: 215
- Joined: 18 Jun 2012, 09:24
- Znuny Version: 3.1.6
- Real Name: Craig Wellman
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(SOLVED) QueueView displays only UNLOCKED tickets?
Last edited by morecw on 04 Jul 2012, 20:35, edited 1 time in total.
OTRS 3.1.6, Windows 2008 with MySQL database
Firefox 14, Chrome 22
Firefox 14, Chrome 22
Re: QueueView displays only UNLOCKED tickets?
Queue View is only for the Tickets nobody works on, so it is correct to not show locked tickets.
For locked tickets you can use status view, search, dashboard
For locked tickets you can use status view, search, dashboard
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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morecw
- Znuny expert
- Posts: 215
- Joined: 18 Jun 2012, 09:24
- Znuny Version: 3.1.6
- Real Name: Craig Wellman
- Company: STÜBER SYSTEMS
Re: QueueView displays only UNLOCKED tickets?
OK! Good enough for me. Thanks for the quick answer 
OTRS 3.1.6, Windows 2008 with MySQL database
Firefox 14, Chrome 22
Firefox 14, Chrome 22