hallo,
one of my customers has reported the following issue:
when he select the CUSTOMERS tab in the agent main menu he may see all the users (more than 200) and I argue that a limit to this list is set via CustomerUserSearchListLimit in Config.pm
However there is a problem showing all the customers in the Customer <-> Groups list selections: as soon as he selects a group in the right column, not all the customers are shown for the ro/rw rights assignments are shown.
Is there a parameter to set the size limit of this window also?
thank you in advance,
Giulio
[SOLVED] Customer <-> Groups list limited to 200 users
Moderator: crythias
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- Znuny wizard
- Posts: 392
- Joined: 30 Dec 2010, 14:35
- Znuny Version: 6.0.x and 5.0.x
- Real Name: Giulio Soleni
- Company: IKS srl
[SOLVED] Customer <-> Groups list limited to 200 users
Last edited by Giulio Soleni on 21 Jul 2012, 10:15, edited 1 time in total.
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.
Re: Customer <-> Groups list limited to 200 users
no, you need to change it in the code
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny wizard
- Posts: 392
- Joined: 30 Dec 2010, 14:35
- Znuny Version: 6.0.x and 5.0.x
- Real Name: Giulio Soleni
- Company: IKS srl
Re: [SOLVED] Customer <-> Groups list limited to 200 users
Ok found (thanx to my customer
)
You have to rise the parameter:
in /opt/otrs/Kernel/Modules/AdminCustomerUserGroup.pm

You have to rise the parameter:
Code: Select all
my $SearchLimit = 200;
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.