[SOLVED] Customer <-> Groups list limited to 200 users

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Giulio Soleni
Znuny wizard
Posts: 392
Joined: 30 Dec 2010, 14:35
Znuny Version: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

[SOLVED] Customer <-> Groups list limited to 200 users

Post by Giulio Soleni »

hallo,
one of my customers has reported the following issue:
when he select the CUSTOMERS tab in the agent main menu he may see all the users (more than 200) and I argue that a limit to this list is set via CustomerUserSearchListLimit in Config.pm
However there is a problem showing all the customers in the Customer <-> Groups list selections: as soon as he selects a group in the right column, not all the customers are shown for the ro/rw rights assignments are shown.

Is there a parameter to set the size limit of this window also?

thank you in advance,
Giulio
Last edited by Giulio Soleni on 21 Jul 2012, 10:15, edited 1 time in total.
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
jojo
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Re: Customer <-> Groups list limited to 200 users

Post by jojo »

no, you need to change it in the code
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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Giulio Soleni
Znuny wizard
Posts: 392
Joined: 30 Dec 2010, 14:35
Znuny Version: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: [SOLVED] Customer <-> Groups list limited to 200 users

Post by Giulio Soleni »

Ok found (thanx to my customer :D)
You have to rise the parameter:

Code: Select all

 my $SearchLimit = 200; 
in /opt/otrs/Kernel/Modules/AdminCustomerUserGroup.pm
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
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