Changing creation date help

freddiequah · Post by **freddiequah** » 23 Jul 2012, 08:53

Is there a way to edit the creation date?

The reason is I want the creation date to be the date when an incident is reported. From there I can know the actual timing from the incident get reported to resolve.

At the moment, the report is not very accurate as it is showing only from date the ticket is created to date the ticket resolved.

jojo · Post by **jojo** » 23 Jul 2012, 09:04

No you can not...

Typically the ticket should be created at the moment the incident is reported

freddiequah · Post by **freddiequah** » 24 Jul 2012, 10:23

jojo wrote:No you can not...

Typically the ticket should be created at the moment the incident is reported

Thanks for the confirmation. I have created a Dynamic field called "Reported Date", and wondering if it is possible to calculate the SLA time based on reported time with SLA escalation time?

jojo · Post by **jojo** » 24 Jul 2012, 10:42

no, SLAs cn not calculated on dynamic fields

Znuny Open Source Ticketsystem

Changing creation date help

Changing creation date help

Re: Changing creation date help

Re: Changing creation date help

Re: Changing creation date help