No Permission to use this frontend module! at login

[Sushy21]

Hello,

One of customers his getting the error here below when trying to log in. I use orts has an agent and the person that has configured OTRS in our company is away.

Oups! Une erreur est survenue.
Message d'Erreur: No Permission to use this frontend module!

Please contact your administrator.

Vous pouvez ou iRevenir à la page précédente.
Détails de l'erreur
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Aug 1 14:32:33 2012 Message: No Permission to use this frontend module! Traceback (9843): Module: Kernel::System::Web::InterfaceCustomer::Run (v1.63) Line: 909 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.44) Line: 204 Module: ModPerl::RegistryCooker::run (v1.44) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.44) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

Does anyone know where this error is coming from and how to fix it?

many thanks!

[crythias]

You've enabled Customer Group Support?
And this customer isn't a member of the group that belongs to the interface...

[Sushy21]

You've enabled Customer Group Support?
And this customer isn't a member of the group that belongs to the interface...

Hi,

No, Customer Group Support is disabled...

Thanks,

[CSL]

Have any groups been added for any of the modules listed under:

Ticket -> Frontend::Customer::ModuleRegistration
Framework -> Frontend::Customer::ModuleRegistration

They should have no groups listed under 'Group' or 'Group RO' by default.

[Sushy21]

Have any groups been added for any of the modules listed under:

Ticket -> Frontend::Customer::ModuleRegistration
Framework -> Frontend::Customer::ModuleRegistration

They should have no groups listed under 'Group' or 'Group RO' by default.

Yes, that was it!
There was a group listed under Ticket -> Frontend::Customer::ModuleRegistration
I've removed it and the customer is now bale to log in correctly.

Many thanks for your help!

[CSL]

No problem, glad that's got it.

I'd make sure to ask whoever set OTRS up why that group was there, just in case it's actually needed or necessary for some reason. Customer access should be controlled via the customer groups feature, so not sure why this would be, but you never know.