Filter - Automate incoming state

wj2012 · Post by **wj2012** » 03 Aug 2012, 22:43

Hello all!

I'm new to OTRS. We are trying to change the state of an email when it arrives so that it is "closed successful".

I've tried, and entered that as the syntax when creating a filter, but to no avail - it does not process the incoming email as "closed successful" state.

Can anybody provide some insight as to how to mark a ticket as closed when it comes in?

jojo · Post by **jojo** » 03 Aug 2012, 22:44

show your mail and your filter settings

wj2012 · Post by **wj2012** » 03 Aug 2012, 23:15

See attached. Thanks.

jojo · Post by **jojo** » 03 Aug 2012, 23:16

please show complete Mail and complete Filter. Is the Queue Part working? What is the log telling?

wj2012 · Post by **wj2012** » 03 Aug 2012, 23:30

The queue part is working without a problem. Let me check the logs and get back to you. Thanks, sir.

Znuny Open Source Ticketsystem

Filter - Automate incoming state

Filter - Automate incoming state

Re: Filter - Automate incoming state

Re: Filter - Automate incoming state

Re: Filter - Automate incoming state

Re: Filter - Automate incoming state