Possible to config solution time per priority?

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danieldai
Znuny newbie
Posts: 36
Joined: 20 Apr 2011, 05:56
Znuny Version: 3.1.12

Possible to config solution time per priority?

Post by danieldai »

It's a quite good feature to setup first response time and solution time per queue in OTRS. In our practise, it has been used for a while.

I am wondering if it's possible set them up per priority. For example, if a ticket is set up as very high priority, a shorter response time and solution time can be applied.
OTRS version: 3.1.12
OS: CentOS 5.5
LDAP: Microsoft Active Directory
Mail system: Microsoft Exchange
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: Possible to config solution time per priority?

Post by jojo »

This only can be done via Service + SLA but not based on Priority
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