It's a quite good feature to setup first response time and solution time per queue in OTRS. In our practise, it has been used for a while.
I am wondering if it's possible set them up per priority. For example, if a ticket is set up as very high priority, a shorter response time and solution time can be applied.
Possible to config solution time per priority?
Moderator: crythias
Possible to config solution time per priority?
OTRS version: 3.1.12
OS: CentOS 5.5
LDAP: Microsoft Active Directory
Mail system: Microsoft Exchange
OS: CentOS 5.5
LDAP: Microsoft Active Directory
Mail system: Microsoft Exchange
Re: Possible to config solution time per priority?
This only can be done via Service + SLA but not based on Priority
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Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com