filter all email from domain.com to queue

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ipguy
Znuny newbie
Posts: 40
Joined: 19 May 2010, 08:29
Znuny Version: 2.3.4

filter all email from domain.com to queue

Post by ipguy »

hi all

I thought this was going to be easy but the client is not getting the autoreply.

I've setup the "Queue" and the "Auto Response <-> Queues" parts

I also setup a postmaster filter:

Filter Condition
Header 1: From : *@domain.com

Set Email Headers
X-OTRS-Queue: queue1

Unfortunately i'm not allowed to use the * as a wild card to filter all emails from domain.com

Can someone please explain how this can be achieved ?

Regards
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: filter all email from domain.com to queue

Post by Wolfgangf »

it should work with a postmaster filter, but don't forget, OTRS is treating the search pattern as a regular expression
and *@domain.com is differnet to .*@domain.com
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
ipguy
Znuny newbie
Posts: 40
Joined: 19 May 2010, 08:29
Znuny Version: 2.3.4

Re: filter all email from domain.com to queue

Post by ipguy »

Wolfgangf wrote:it should work with a postmaster filter, but don't forget, OTRS is treating the search pattern as a regular expression
and *@domain.com is differnet to .*@domain.com
will *@domain.com not catch all addresses from domain.com ?
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: filter all email from domain.com to queue

Post by Wolfgangf »

take a look at a regexp docu / regexp tester and you'll see the differenc
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
ipguy
Znuny newbie
Posts: 40
Joined: 19 May 2010, 08:29
Znuny Version: 2.3.4

Re: filter all email from domain.com to queue

Post by ipguy »

Wolfgangf wrote:take a look at a regexp docu / regexp tester and you'll see the differenc
hi

sorry this might be a silly question but where is the documentation/tester located ?
CSL
Znuny expert
Posts: 159
Joined: 11 Nov 2011, 19:27
Znuny Version: 3.0.11

Re: filter all email from domain.com to queue

Post by CSL »

Backend: OTRS 3.0.11 RedHat Enterprise Linux 6.2, Apache, MySQL with replication
Frontend: OTRS 3.0.11 RedHat Enterprise Linux 6.2 with SELinux, Apache SSL
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: filter all email from domain.com to queue

Post by crythias »

OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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