hi all
I thought this was going to be easy but the client is not getting the autoreply.
I've setup the "Queue" and the "Auto Response <-> Queues" parts
I also setup a postmaster filter:
Filter Condition
Header 1: From : *@domain.com
Set Email Headers
X-OTRS-Queue: queue1
Unfortunately i'm not allowed to use the * as a wild card to filter all emails from domain.com
Can someone please explain how this can be achieved ?
Regards
filter all email from domain.com to queue
Moderator: crythias
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- Znuny ninja
- Posts: 1029
- Joined: 13 Apr 2009, 12:26
- Znuny Version: 6.0.13
- Real Name: Wolfgang Fürtbauer
- Company: PBS Logitek GmbH
- Location: Pinsdorf
Re: filter all email from domain.com to queue
it should work with a postmaster filter, but don't forget, OTRS is treating the search pattern as a regular expression
and *@domain.com is differnet to .*@domain.com
and *@domain.com is differnet to .*@domain.com
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
Re: filter all email from domain.com to queue
will *@domain.com not catch all addresses from domain.com ?Wolfgangf wrote:it should work with a postmaster filter, but don't forget, OTRS is treating the search pattern as a regular expression
and *@domain.com is differnet to .*@domain.com
-
- Znuny ninja
- Posts: 1029
- Joined: 13 Apr 2009, 12:26
- Znuny Version: 6.0.13
- Real Name: Wolfgang Fürtbauer
- Company: PBS Logitek GmbH
- Location: Pinsdorf
Re: filter all email from domain.com to queue
take a look at a regexp docu / regexp tester and you'll see the differenc
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
Re: filter all email from domain.com to queue
hiWolfgangf wrote:take a look at a regexp docu / regexp tester and you'll see the differenc
sorry this might be a silly question but where is the documentation/tester located ?
Re: filter all email from domain.com to queue
Google is your friend in cases like these.
Reference:
http://www.regular-expressions.info/reference.html
Tester:
http://www.regular-expressions.info/jav ... ample.html
Reference:
http://www.regular-expressions.info/reference.html
Tester:
http://www.regular-expressions.info/jav ... ample.html
Backend: OTRS 3.0.11 RedHat Enterprise Linux 6.2, Apache, MySQL with replication
Frontend: OTRS 3.0.11 RedHat Enterprise Linux 6.2 with SELinux, Apache SSL
Frontend: OTRS 3.0.11 RedHat Enterprise Linux 6.2 with SELinux, Apache SSL
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- Moderator
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- Contact:
Re: filter all email from domain.com to queue
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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