Hi all,
using 3.1.6, is it possible to print out multiple tickets? I can only find the option to print one ticket out at a time.
Also why does ticket printing not include the pictures contained within the ticket?
Many thanks
Ticket printing issues
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Ticket printing issues
Last edited by morecw on 24 Aug 2012, 11:45, edited 1 time in total.
OTRS 3.1.6, Windows 2008 with MySQL database
Firefox 14, Chrome 22
Firefox 14, Chrome 22
Re: Ticket printing issues
That is not possible, please also have a look on viewtopic.php?f=61&t=15807&p=65413#p65413
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny expert
- Posts: 215
- Joined: 18 Jun 2012, 09:24
- Znuny Version: 3.1.6
- Real Name: Craig Wellman
- Company: STÜBER SYSTEMS
Re: Ticket printing issues
Printing from the browser is messy and does not necessarily print out the whole ticket especially if there are multiple notes/updates to the ticket that contain pictures.
If it's really not possible to simply print the whole ticket out in sequence then that must surely be a feature worth developing?
If it's really not possible to simply print the whole ticket out in sequence then that must surely be a feature worth developing?
OTRS 3.1.6, Windows 2008 with MySQL database
Firefox 14, Chrome 22
Firefox 14, Chrome 22
Re: Ticket printing issues
you can expand all articles in the HTML view and the use the print functionality of your browser...
This feature would be quite complex as the HTML needs to be rendered on PDF generation for displaying.
This feature would be quite complex as the HTML needs to be rendered on PDF generation for displaying.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny expert
- Posts: 215
- Joined: 18 Jun 2012, 09:24
- Znuny Version: 3.1.6
- Real Name: Craig Wellman
- Company: STÜBER SYSTEMS
Re: Ticket printing issues
Ok for printing one ticket at a time, this is a good workaround. Thanksjojo wrote:you can expand all articles in the HTML view and the use the print functionality of your browser...
OTRS 3.1.6, Windows 2008 with MySQL database
Firefox 14, Chrome 22
Firefox 14, Chrome 22