Ticket printing issues

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morecw
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Ticket printing issues

Post by morecw »

Hi all,

using 3.1.6, is it possible to print out multiple tickets? I can only find the option to print one ticket out at a time.

Also why does ticket printing not include the pictures contained within the ticket?

Many thanks
Last edited by morecw on 24 Aug 2012, 11:45, edited 1 time in total.
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jojo
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Re: Ticket printing issues

Post by jojo »

That is not possible, please also have a look on viewtopic.php?f=61&t=15807&p=65413#p65413
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morecw
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Znuny Version: 3.1.6
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Re: Ticket printing issues

Post by morecw »

Printing from the browser is messy and does not necessarily print out the whole ticket especially if there are multiple notes/updates to the ticket that contain pictures.

If it's really not possible to simply print the whole ticket out in sequence then that must surely be a feature worth developing?
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jojo
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Re: Ticket printing issues

Post by jojo »

you can expand all articles in the HTML view and the use the print functionality of your browser...


This feature would be quite complex as the HTML needs to be rendered on PDF generation for displaying.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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Never change Defaults.pm! :: Blog
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morecw
Znuny expert
Posts: 215
Joined: 18 Jun 2012, 09:24
Znuny Version: 3.1.6
Real Name: Craig Wellman
Company: STÜBER SYSTEMS

Re: Ticket printing issues

Post by morecw »

jojo wrote:you can expand all articles in the HTML view and the use the print functionality of your browser...
Ok for printing one ticket at a time, this is a good workaround. Thanks
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