after upgrade to 3.1.10 - cannot create ticket/change owner

[awalesa]

Hi,

After upgrade we hase strange problem with out OTRS. We cannot create any ticket (email, phone) or change ticket owner from web interface - after filling all necesary fields, we go with save, the page "refreshes" and nothing happens - no change is done/no new ticket is created?
There is no signs of errors in system log

Does anyone have a clue what is going on?

Thanks,
Alex

[awalesa]

Solved the problem is with migrated freetext fields (from 3.0.x). After removing all freetext references from sysconfig all the functionality is back.

Alex

[guillo]

But what happend to your previous freetexts?? Did you loose all the fields?

[awalesa]

HI,

I had to delete all freetext fields - hopefully we didn't used them.

Alex

[waikiki83]

were having the same issues but i cannot delete the freetext field since im sure it was used already.
any alternative?

thanks!

[crythias]

there's going to be at least some sort or http error.log information...

[waikiki83]

here are the error i found on error.log

12 08:32:24 2012] -e: Malformed UTF-8 character (unexpected non-continuation byte 0x73, immediately after start byte 0xc5) in substitution iterator at c:/OTRS/OTRS//Kernel/Output/HTML/Layout.pm line 695.
Scalars leaked: 1


any idea??

please help

[mrvuhoa]

I plan to upgrade from 3.0.10 to 3.1.9 but I worry about the error after migration. There are no official document from OTRS guide to do this (in windows).