After running shell> rpm -Uvh otrs-3.1.10-01.noarch..rpm, I was presented with the following:
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Next steps:
[httpd services]
Restart httpd 'service httpd restart'
[install the OTRS database]
Make sure your database server is running.
Use a web browser and open this link:
http://xxxxx/otrs/installer.pl
[OTRS services]
Start OTRS 'service otrs start' (service otrs {start|stop|status|restart).
((enjoy))
Your OTRS Team
However, when I go to http://xxxxx/otrs/installer.pl, I am told:
Can't connect to database, read comment!
Access denied for user 'root'@'localhost' (using password: NO)
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mysql> select * from mysql.user;
| localhost | root |
Am I assuming that this is the point at which I need to restore the database that I backed up prior to starting all of this? One would assume that these permissions wouldn't change just from updating. Have I missed a step here?