Trying to update 3.1.4 -> 3.1.10

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jbennett
Znuny newbie
Posts: 6
Joined: 12 Apr 2012, 20:17
Znuny Version: 3.1.3
Real Name: Jan

Trying to update 3.1.4 -> 3.1.10

Post by jbennett »

I am attempting to update our OTRS install via the .rpm download from the site.
After running shell> rpm -Uvh otrs-3.1.10-01.noarch..rpm, I was presented with the following:

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Next steps:

[httpd services]
 Restart httpd 'service httpd restart'

[install the OTRS database]
 Make sure your database server is running.
 Use a web browser and open this link:
 http://xxxxx/otrs/installer.pl

[OTRS services]
 Start OTRS 'service otrs start' (service otrs {start|stop|status|restart).

((enjoy))

 Your OTRS Team
I successfully restarted httpd.

However, when I go to http://xxxxx/otrs/installer.pl, I am told:
Can't connect to database, read comment!
Access denied for user 'root'@'localhost' (using password: NO)

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mysql> select * from mysql.user;
| localhost     | root   |

Am I assuming that this is the point at which I need to restore the database that I backed up prior to starting all of this? One would assume that these permissions wouldn't change just from updating. Have I missed a step here?
Last edited by jbennett on 03 Oct 2012, 18:20, edited 1 time in total.
jojo
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Re: Trying to update 3.1.4 -> 3.1.10

Post by jojo »

you won't need the installer. Just go to index.pl
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
jbennett
Znuny newbie
Posts: 6
Joined: 12 Apr 2012, 20:17
Znuny Version: 3.1.3
Real Name: Jan

Re: Trying to update 3.1.4 -> 3.1.10

Post by jbennett »

jojo wrote:you won't need the installer. Just go to index.pl
Easy enough! Many thanks!
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