I have created a couple of Dynamic Fields...Ticket Category and Caller. They show up in the New Ticket page...but it doesn't seem like the data is actually being stored anywhere. When i look in the database at ticket table...there is no column for these fields. ZoomView after a ticket is created doesn't show these fields.
Where is this data being stored?
Dynamic Fields not associated with ticket?
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crythias
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Re: Dynamic Fields not associated with ticket?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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yuri0001
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Re: Dynamic Fields not associated with ticket?
If you want to see them in ZoomView - you must activate them in SysConfig in Ticket -> Frontend::Agent::Ticket::ViewZoom --> Ticket::Frontend::AgentTicketZoom###DynamicFieldccummings wrote:ZoomView after a ticket is created doesn't show these fields.
The name of field in Key & sign 0 (Disable - invisible) or 1(Enable - show at screen) in Content
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)