Notification before escalation

bkyeyune · Post by **bkyeyune** » 23 Oct 2012, 16:14

Hello Guys;
Notification before escalation either for queue for sla not working at all.
i can receive notification when escalation has reached. but the email of notification is not sent instantly.
i receive it at random times like in between 10 to 20 minutes.
i will be grateful for any suggestions.

jojo · Post by **jojo** » 23 Oct 2012, 16:15

please don't Hijack other threads... So I will splitt the article

jojo · Post by **jojo** » 23 Oct 2012, 16:17

the cron job for this is running every 20 minutes. Change the cronjob to a shorter timespan

bkyeyune · Post by **bkyeyune** » 23 Oct 2012, 16:43

jojo wrote:the cron job for this is running every 20 minutes. Change the cronjob to a shorter timespan

cron job for the mail , notifications or generic agent?

jojo · Post by **jojo** » 23 Oct 2012, 16:43

generic agent

bkyeyune · Post by **bkyeyune** » 23 Oct 2012, 16:45

how do i attach customers to configuration items?

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