How do I change the colors of the links to the queues when in the Queue View.
Also, I noticed that some of the links to turn to a bold red after a certain period of time. What controls this? It would be nice to control this to emphasize a time priority on certain queues.
Thanks
Daniel
Queue links in Queue View
Moderator: crythias
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- Location: Texas, USA
Queue links in Queue View
Daniel Goebel
OTRS Newbie
OTRS Help Desk 3.1
Survey Mod
OTRS Newbie
OTRS Help Desk 3.1
Survey Mod
Re: Queue links in Queue View
have a look in sysconfig (search for color)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 40
- Joined: 04 Apr 2012, 16:10
- Znuny Version: 3.1.1
- Real Name: Daniel
- Company: MediaFire
- Location: Texas, USA
Re: Queue links in Queue View
I did but it doesn't provide any information for the links to list the tickets in the Queue View. That search only provides the ability to control the colors for the articles and the graph in stats.
Daniel Goebel
OTRS Newbie
OTRS Help Desk 3.1
Survey Mod
OTRS Newbie
OTRS Help Desk 3.1
Survey Mod
-
- Znuny newbie
- Posts: 40
- Joined: 04 Apr 2012, 16:10
- Znuny Version: 3.1.1
- Real Name: Daniel
- Company: MediaFire
- Location: Texas, USA
Re: Queue links in Queue View
I see we can change the Highlight time in Frontend::Agent::Ticket::ViewQueue
Is it possible to modify this time for each queue?
Is it possible to modify this time for each queue?
Daniel Goebel
OTRS Newbie
OTRS Help Desk 3.1
Survey Mod
OTRS Newbie
OTRS Help Desk 3.1
Survey Mod
Re: Queue links in Queue View
no, these are general settings
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com