Queue links in Queue View

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CHFiredancer
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Real Name: Daniel
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Location: Texas, USA

Queue links in Queue View

Post by CHFiredancer »

How do I change the colors of the links to the queues when in the Queue View.

Also, I noticed that some of the links to turn to a bold red after a certain period of time. What controls this? It would be nice to control this to emphasize a time priority on certain queues.

Thanks

Daniel
Daniel Goebel

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Re: Queue links in Queue View

Post by jojo »

have a look in sysconfig (search for color)
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CHFiredancer
Znuny newbie
Posts: 40
Joined: 04 Apr 2012, 16:10
Znuny Version: 3.1.1
Real Name: Daniel
Company: MediaFire
Location: Texas, USA

Re: Queue links in Queue View

Post by CHFiredancer »

I did but it doesn't provide any information for the links to list the tickets in the Queue View. That search only provides the ability to control the colors for the articles and the graph in stats.
Daniel Goebel

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OTRS Help Desk 3.1
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CHFiredancer
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Posts: 40
Joined: 04 Apr 2012, 16:10
Znuny Version: 3.1.1
Real Name: Daniel
Company: MediaFire
Location: Texas, USA

Re: Queue links in Queue View

Post by CHFiredancer »

I see we can change the Highlight time in Frontend::Agent::Ticket::ViewQueue

Is it possible to modify this time for each queue?
Daniel Goebel

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jojo
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Re: Queue links in Queue View

Post by jojo »

no, these are general settings
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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