new ticket notification failed
Moderator: crythias
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paulzhoucn
- Znuny newbie
- Posts: 1
- Joined: 02 Nov 2012, 17:54
- Znuny Version: 3.1.10
new ticket notification failed
I have installed otrs 3.1.10 on centos 6.2. the new ticket notification to agent doesn't work. However, when an agent creates a ticket (via "new phone ticket" or "new email ticket"), the notification is sent correctly. I also checked the system log, when a new ticket was created, the autoresponse email was sent out but no notification email was sent out. I also can make sure the queue was set in the agent's my queue. Thanks for any advise and hints.
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
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Re: new ticket notification failed
agent preferences my queues highlighted notifications yes.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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